Service Call Request Form

Important: Web Form Service Request Monitoring Hours

Please be advised that all service requests submitted through this web form are monitored during our regular business hours, Monday to Friday 8:00 am to 5:00 pm (Local Time). Requests received outside of these hours will be attended to on the next business day. We appreciate your understanding and patience in this matter.

Submitted By *

Phone # *

Ext.

Contact Email Address *

Device Serial Number or EID_Number (See Note Below) *

* Serial Number can be found on the “Counter Check” screen of your device.
** EID_Number label can be found near the “Excel Business Systems” logo or displayed in the lower right corner of your devices touch screen.
*** For more information click here.

Reason for Service Request? *Machine Fault (Jams, Error Messages, Broken Parts, etc)Toner or Supplies NeededOther (Enter details below)

Please provide details regarding the selections indicated above: *

Attach Images to Support Request (If Available)

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Upload images of copy quality faults, broken parts, or error messages displayed.

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