Important: Web Form Service Request Monitoring HoursPlease be advised that all service requests submitted through this web form are monitored during our regular business hours, Monday to Friday 8:00 am to 5:00 pm (Local Time). Requests received outside of these hours will be attended to on the next business day. We appreciate your understanding and patience in this matter.
* Serial Number can be found on the “Counter Check” screen of your device.** EID_Number label can be found near the “Excel Business Systems” logo or displayed in the lower right corner of your devices touch screen.*** For more information click here.